Privacy Policy

This Privacy Policy ("Policy") is issued by p99gam ("Operator", "we", "us", "our") and applies to all users ("User", "you", "your") who access, register on, or interact with the p99gam online gambling and sports betting platform accessible at https://p99gam.cam (the "Platform").

We take the privacy of our users seriously. This Policy describes what personal data we collect from you, why we collect it, how it is processed and stored, with whom it may be shared, and what rights you have in relation to your data. It should be read in conjunction with our Terms & Conditions.

By registering an account, depositing funds or using any feature of the Platform, you acknowledge that you have read and understood this Policy and that your personal data will be processed as described herein.

We collect personal data from you through several means: directly when you provide it during registration and account management; automatically when you use the Platform; and from third parties in specific circumstances.

3.1 Data You Provide Directly

• Full name, date of birth and gender.
• Email address, username and account password (stored in hashed form).
• Pakistani national identity number (CNIC) provided during KYC verification.
• Residential address and contact telephone number.
• Copies of identity documents, proof of address and payment method documentation submitted for KYC.
• Source of funds information, where requested in connection with anti-money-laundering compliance.
• Communications you send to our support team, including live chat logs and email correspondence.
• Responsible gambling preferences, including self-declared affordability limits and self-exclusion requests.

3.2 Data Collected Automatically

• IP address, device type, operating system, browser version and screen resolution.
• Session duration, pages visited, click paths and feature usage patterns.
• Deposit and withdrawal transaction records, including amounts (in PKR), timestamps, payment method references and processing status.
• Betting activity records, including markets selected, stake amounts, odds accepted, and settlement outcomes.
• Login timestamps, geolocation data (at the IP level) and two-factor authentication logs.
• Cookie and tracking technology data, as described in Section 7.

3.3 Data From Third Parties

• Identity verification confirmation from third-party KYC service providers where used.
• Fraud and risk screening results from anti-fraud tools integrated into the Platform.
• Payment verification data from payment processors handling transactions through methods familiar to Pakistani users, such as local bank transfers and mobile wallet references.

We use your personal data only for lawful and specific purposes. The following table summarises the primary purposes for which we process your data:

We do not use your personal data for automated individual decision-making that produces significant legal effects, except as necessary for fraud screening and responsible gambling risk monitoring, in which case you have the right to request human review of automated outcomes that affect your account.

Where applicable data protection regulations require a legal basis for processing personal data, we rely on one or more of the following:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms & Conditions you agreed to at registration — including account management, transaction processing and bet settlement.
• Legal Obligation: Processing required to comply with applicable legal requirements, including anti-money-laundering regulations, age verification obligations and fraud reporting duties.
• Legitimate Interests: Processing necessary for our legitimate business interests, where those interests are not overridden by your rights — including fraud detection, platform security, responsible gambling monitoring and internal analytics. We apply a balancing test before relying on legitimate interests.
• Consent: Processing based on your freely given, specific and informed consent — primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

We do not sell your personal data. We share personal data with third parties only in the following circumstances and to the extent necessary:

• Payment Processors: Transaction data is shared with payment processing service providers to facilitate deposits and withdrawals. These providers are contractually bound to process data only as instructed.
• KYC & Identity Verification Providers: Where third-party identity verification services are used, identity document data is shared with those providers under data processing agreements for the sole purpose of KYC fulfilment.
• Fraud Prevention & Risk Services: Device, IP and transaction data may be shared with specialist anti-fraud and risk-scoring platforms to protect the Platform and its users.
• Game and Platform Technology Providers: Limited account and session data may be shared with licensed game technology providers to deliver casino and virtual sports products available on the Platform.
• Regulatory and Law Enforcement Authorities: Where required by applicable law, court order or formal regulatory request, we will disclose personal data to competent authorities. We will endeavour to notify you of such requests unless prohibited by law from doing so.
• Business Transfers: In the event of a merger, acquisition or sale of all or part of the Operator's business, personal data may be transferred to the relevant acquiring or successor entity, subject to equivalent data protection obligations.

The Platform uses cookies and similar technologies (including local storage and session identifiers) to support its operation. The categories of cookies we use are as follows:

You can manage or disable non-essential cookies through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use core Platform features. We do not use third-party advertising cookies or retargeting pixels on this Platform.

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law. The following general retention principles apply:

• Active Account Data: Retained for the duration of the account relationship and for a period thereafter as required by regulatory, legal or dispute resolution obligations.
• Transaction Records: Financial transaction records (deposits, withdrawals, bet history) are retained in line with applicable anti-money-laundering record-keeping requirements, which may be five years or more from the date of the transaction.
• KYC Documents: Identity and address verification documents are retained for the period required by applicable KYC and anti-money-laundering regulations. Copies are securely deleted when retention obligations have been satisfied.
• Support Correspondence: Customer service records are retained for a reasonable operational period to support ongoing account management and dispute resolution.
• Marketing Data: Where consent has been withdrawn, marketing-related contact preferences are updated promptly. Historical correspondence is retained for a limited period for legal and compliance records only.

When personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data disposal procedures.

We implement a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, disclosure or destruction. These include:

• SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encrypted storage of passwords using industry-standard hashing algorithms.
• Role-based access controls limiting internal access to personal data to authorised personnel only.
• Regular security assessments and vulnerability monitoring of Platform infrastructure.
• Secure, access-controlled storage of KYC documents with limited staff access.
• Incident response procedures for detecting, reporting and addressing data security incidents.

While we apply rigorous security controls, no data transmission over the internet or storage system can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your account credentials. If you suspect unauthorised access to your account, please contact our support team immediately.

Depending on the data protection laws applicable to your use of the Platform, you may have one or more of the following rights in relation to your personal data:

To exercise any of the above rights, please contact our support team through the Help Centre or via the email address provided in Section 14. We may require identity verification before processing your request. We will respond within the timeframe required by applicable law, or within 30 days where no specific timeframe is prescribed.

The Platform is strictly for adults aged 18 years or above, or the higher minimum age required by the operator/license jurisdiction. We do not knowingly collect personal data from minors.

If we become aware that personal data has been submitted by or on behalf of a person under the applicable minimum age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account or submitted data to the Platform, please contact our support team immediately.

Given the international nature of online platform operations, your personal data may be processed in jurisdictions outside of Pakistan. This may occur where our servers, payment processors, KYC providers or technology partners are located in other countries.

When personal data is transferred internationally, we take steps to ensure that appropriate safeguards are in place to protect the data in transit and at its destination. This may include contractual protections, standard data protection clauses or equivalent mechanisms appropriate to the transfer.

By using the Platform, you acknowledge and consent to the international transfer of your personal data as described in this Policy.

We reserve the right to update or revise this Privacy Policy at any time. When material changes are made, we will update the Effective Date at the top of this page and, where appropriate, notify registered users via Platform notification or email.

Your continued use of the Platform following publication of an updated Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of how we handle your personal data.

If you have questions about any changes or do not accept the revised Policy, please contact our support team before continuing to use the Platform.

If you have questions, concerns or requests relating to this Privacy Policy or the processing of your personal data, please contact us through the following channels:

• Live Chat: Available within your Account via the Help Centre — the fastest channel for most queries.
• Email: [email protected] (plain text — not a clickable link).

When submitting a data rights request, please include your registered username and a clear description of your request. Identity verification will be required before data is disclosed or deleted. Do not include your full password, full CNIC number or financial account details in any unsolicited written communication.

For general platform information, please visit our About Us page. For questions about our Terms & Conditions, please review the Terms & Conditions page. For responsible gambling resources, please visit our Responsible Gambling page.